PAYMENT POLICY

For prepaid, use Visa, MasterCard, American Express debit/credit cards or our integrated digital wallets.
To pay by Visa/MasterCard, enter your 16‑digit card number, expiry date, and 3‑digit CVV. For American Express, enter your 15-digit card number and 4-digit code.
If money is debited but you don’t get confirmation, email care@buycare.in or call +91 72518 20884 with your transaction reference, order email/phone, and transaction date/time.

SHIPPING POLICY

Shipping cost is shown at checkout.
You’ll receive email & SMS confirmations when your order is confirmed and again when it ships (with tracking details).
Standard delivery takes 4–7 business days, varying by location; orders placed during sales may take longer.
Track your order anytime via our “Track My Order” page or your account.

To protect you and our staff, deliveries may be delayed slightly as we follow strict hygiene protocols.
Don’t accept packages that appear damaged or tampered with — contact customer care immediately.
If your order is marked delivered but you haven’t received it, notify us within 24 hours. We’ll investigate and resolve it as soon as we can.
Report any shortages, wrong items, or damage within 24 hours of delivery —we’ll sort it out as soon as we can.
We aren’t responsible for loss or damage after delivery.
Delivery timelines (5–10 days) depend on your correct PIN code; we may pause shipping to some areas with advance notice.

You may cancel any order before it ships.
Once an order is fulfilled or dispatched, cancellation isn’t possible.
To cancel, check your order status in your account or contact customer care for help.

For hygiene reasons, products are non‑returnable and non‑exchangeable, except in these cases (contact us within 24 hours with photos):
- - Missing items
  - Damaged, leaking, expired, or wrong products
We won’t replace or refund if the product or packaging is tampered with, missing an invoice, or if you report after 24 hours.

We may request proof before issuing any refund.
Prepaid orders: Refund processed within 5–7 business days to your original payment method (you’ll get email/SMS updates).