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1. GENERAL

a) At BuyCare, we respect and value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.buycare.in.

b) This document is published in compliance with the Information Technology Act, 2000, and the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandate publishing the Privacy Policy, Terms of Use, and related rules for access or usage of our website.

c) The domain name www.buycare.in (“Website”) is owned and operated by BuyCare Private Limited (“Company”), a company incorporated under the Companies Act, 2013, with its registered office at [Insert Company Address, Uttarakhand, India].

d) For this Policy:
i. “You” / “User” refers to any person accessing or using our services, who is competent to enter into binding contracts under the Indian Contract Act, 1872.
ii. “We” / “Us” / “Our” refers to BuyCare and its affiliates.
iii. “Parties” refers to both the User and BuyCare collectively.

e) The section headings are for convenience only and shall not affect the interpretation of this Policy.

f) By visiting or using our Website, you agree to be bound by this Privacy Policy as well as our Terms of Use. If you do not agree, please do not use our Website.

g) BuyCare reserves the right to amend or modify this Policy at any time without prior notice. Continued use of our Website after such modifications shall constitute deemed consent to the updated policy.

2. COLLECTION OF PERSONAL INFORMATION

a) We may collect personal information such as your name, email address, phone number, billing/shipping address, date of birth, gender, browsing behavior, payment details, and any other information voluntarily shared with us.

b) We may also track technical information such as your IP address, browser type, device information, and the URL you visited before and after using our Website.

c) When you make a purchase, we collect information about your buying behavior and preferences to provide better recommendations.

d) If you post reviews, feedback, or messages on our Website, such information may be stored and used to improve our services or resolve disputes.

e) We may also collect data from third-party feedback, customer support interactions, and communications sent to us.

3. USER RESPONSIBILITIES

  • You are responsible for providing accurate and up-to-date information while registering or placing an order.
  • BuyCare will not be liable for any issues arising from false, incomplete, or incorrect information provided by you.

4. COOKIES

a) Our Website uses cookies to enhance user experience, store login details, analyze traffic, and improve services.

b) Cookies help us recognize returning users and personalize their experience. You may disable cookies in your browser settings, but some features of the Website may not function properly.

c) Third-party advertisers and service providers may also place cookies on your browser, which BuyCare does not control.

5. DISCLOSURE OF INFORMATION

a) We may disclose your personal information if required by law, court orders, or government authorities.

b) Your data may also be shared in case of a merger, acquisition, or restructuring of BuyCare, in which case the new entity will continue to follow this Privacy Policy.

c) We may share limited personal data with trusted third-party service providers (such as payment gateways, courier partners, or marketing agencies) only to the extent necessary to provide our services.

d) We may disclose data in good faith to:
i. Comply with legal obligations,
ii. Protect BuyCare’s rights or property,
iii. Prevent fraudulent activities or security threats,
iv. Protect the safety of users and the public.

Our Website may contain links to third-party websites or advertisements. Please note that BuyCare is not responsible for the privacy practices, content, or data collection policies of these external websites.

By using our Website, you consent to the collection, processing, and storage of your information as described in this Privacy Policy.

8. GRIEVANCE OFFICER

In case User has any grievances in connection with the use of the Website, a user may write to the grievance redressal officer. The grievance redressal officer is authorized to attend to any user complaints or queries and resolve any matter within 15 days from date of receipt of complaint.

In accordance with Information Technology Act 2000 and rules made there under, the contact details of the Grievance Officer are provided below:


📧 Email: care@buycare.in
📞 Phone: +91 72518 20001

The Grievance Officer will address complaints within 15 business days.

9. DISPUTE RESOLUTION & JURISDICTION

a) In case of disputes, the Parties will first attempt to resolve the issue amicably through mediation within 30 days of notice.

b) If unresolved, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. A sole arbitrator, appointed by BuyCare, shall conduct proceedings in English, with the seat of arbitration in Uttarakhand, India.

c) This Policy shall be governed by the laws of India, and courts at Uttarakhand shall have exclusive jurisdiction.

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