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TERMS AND CONDITIONS

TERMS OF USE

1. GENERAL

a) This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of www.buycare.in (“Website”).

c) The domain name www.buycare.in (“Website”), including its online services, such as e-commerce, use of software, articles, images, graphics, text, and information obtained from service providers, is owned and operated by BuyCare Private Limited, incorporated under the provisions of the Companies Act, 2013, having its registered office at: [Insert Registered Address], India (hereinafter referred to as the “Company”), where such expression shall, unless repugnant to the context thereof, be deemed to include its representatives, administrators, employees, directors, officers, agents and their successors and assigns.

d) For these Terms of Use (“Terms”), wherever the context so requires:
i) The term ‘You’ or “User” shall mean any legal person or entity accessing, using, or registering on this Website, who is competent to enter into binding contracts under the provisions of the Indian Contract Act, 1872.
ii) The terms ‘We’, ‘Us’, and ‘Our’ shall mean the Website and/or the Company, as the context so requires.
iii) The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.

e) The headings of each section are for convenience only and shall not affect interpretation of these Terms.

f) Use of the Website by the User is solely governed by these Terms as well as the Privacy Policy, available on the Website, along with any modifications or amendments made thereto by the Company. Visiting or using the Website shall be deemed to signify the User’s unequivocal acceptance of these Terms and the Policy.

g) The User acknowledges that these Terms and the Policy constitute a legally binding agreement between the User and the Company.

h) The Company reserves the right to amend or modify these Terms without prior notice. The User has a duty to periodically review the Terms. Continued use of the Website constitutes acceptance of any such amendments.

2. OUR SERVICES

BuyCare is an e-commerce platform providing high-quality personal care, wellness, and health-related products to customers across India. The Website enables Users to browse, order, and purchase products under categories including but not limited to: personal care, nutrition, healthcare, beauty & hygiene, household wellness, and daily-use essentials. The Company is committed to offering authentic, sustainable, and quality products to its customers.

3. ELIGIBILITY

The User represents and warrants that he/she is competent to enter into legally binding agreements under the Indian Contract Act, 1872. Users under 18 years of age may use the Website only under the supervision of a parent/guardian.

4. TERM

These Terms remain in force as long as the User continues to access or use the Website or until the completion of all transactions. Certain clauses (e.g., Indemnity, Limitation of Liability, Intellectual Property) shall survive termination.

5. TERMINATION

The Company reserves the right to suspend, restrict, or terminate access to the Website at any time without prior notice, if the User breaches these Terms or engages in unlawful activities.

6. FACILITIES PROVIDED BY THE WEBSITE

i) BuyCare provides customers with an online platform to access product information and purchase personal and healthcare products.

ii) Users may create accounts using their email or third-party logins (Google, Facebook, etc.).

iii) The Company strives to provide authentic and quality products; however, variations in packaging or appearance may occur.

iv) By providing contact information, the User consents to receive transactional and promotional communication via calls, emails, and SMS. Users may opt out by writing to care@buycare.in.

7. CHARGES & PAYMENT

a) Payments can be made via credit/debit cards, UPI, net banking, wallets, or other payment gateways integrated on the Website.

b) GST and other applicable taxes will be charged separately.

c) The Company reserves the right to withhold or cancel payments in cases of suspected fraud or abuse.

d) Refund timelines will be as per our Return & Refund Policy.

8. USER OBLIGATIONS

The User agrees to:

  • Provide accurate information during registration.

  • Place genuine orders and make timely payments.

  • Refrain from bulk purchases for resale without Company authorization.

  • Not misuse or tamper with Website content, software, or systems.

  • Not upload unlawful, defamatory, obscene, or harmful content.

  • Maintain account confidentiality and be responsible for all activities under their account.

9. COMPANY’S DUTIES

The Company agrees to:

  • List only genuine products for sale.

  • Ship products within specified timelines (delays may occur due to force majeure events).

  • Ensure safe packaging and dispatch via trusted logistics partners.

  • Provide clear product descriptions.

10. RETURN, CANCELLATION & REFUND POLICY

  • Returns are accepted within 48 hours of delivery for damaged, defective, or incorrect items.

  • Orders can be cancelled before dispatch by logging into the account or contacting support.

  • Refunds are initiated within 7–10 business days after product inspection.

  • Refer to our Return & Refund Policy for detailed terms.

11. SUSPENSION OF USER ACCESS

The Company may suspend or block User accounts if they provide false information, misuse the Website, or violate these Terms.

12. INDEMNITY & LIMITATION OF LIABILITY

The User agrees to indemnify BuyCare, its affiliates, and employees against claims, damages, or losses arising from misuse of the Website.
The Company shall not be liable for indirect, incidental, or consequential damages arising out of Website use.

13. INTELLECTUAL PROPERTY RIGHTS

All Website content, including logos, trademarks, text, graphics, and software, are the exclusive property of BuyCare or its licensors. Users are prohibited from copying, reproducing, or misusing such content without prior written consent.

14. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind. The Company does not guarantee uninterrupted Website access, error-free content, or product effectiveness.

15. SUBMISSIONS

Any feedback, suggestions, or content submitted by Users may be used by BuyCare without obligation or compensation.

16. DISPUTE RESOLUTION & JURISDICTION

Disputes will first be attempted to be resolved amicably. Failing that, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Company.
The jurisdiction of courts will be [Insert City, India].

17. NOTICES

All communications should be directed to:
📧 care@buycare.in
📞 +91 72518 20001

18. MISCELLANEOUS

  • Entire Agreement: These Terms and the Privacy Policy constitute the full agreement.

  • Severability: If any clause is invalid, the remaining provisions remain enforceable.

  • Waiver: Failure to enforce a provision does not constitute a waiver of rights.

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